Batteries Plus

The interaction my girlfriend had at this store left me feeling I should report it. I saw the five-star review and asked my girlfriend to go pick up some batteries.

I should have read the reviews and told her who to ask for, because the person she got was not any of the people mentioned in the previous reviews. She believes his name was Shawn; she doesn't remember him introducing himself but someone else said his name, so that's why she believes that's what it is. He didn't seem to have patience for the questions my girlfriend was asking, and it seemed that if she indicated she wasn't going to purchase something, he kept looking away from her. She finally just said 'Thanks for your help,' and he walked away.

She ended up putting everything back and walked out of the store. He went back to talk to a gentleman and, after hearing an inappropriate joke, she was done. Very unprofessional.

Did the manager even interview this person before handing him a job? The store is located at 12700 SW 122nd Ave., Miami, FL.

I called my local Batteries Plus to inquire about screen repair for my iPhone. The person I spoke to told me they would be able to fix my screen.

I said I would be over shortly. When I arrived, the customer service agent said they did not have that screen in stock but would bring one over from the other store on the following day (Sunday). On Sunday, I arrived and completed the paperwork to have the repair. When I returned, I was told that the phone with the new screen was dropped and broken so they put the old screen back on and had ordered another screen to be delivered overnight.

I was to return on Monday for the repair. When I arrived on Monday, I was told by the customer service agent that it was overnighted but overnight didn't apply to Sunday to Monday. I asked why he hadn't called me to explain the delay and he just shrugged. I asked when I should return to be sure that the screen would be there.

He said he wasn't sure but would call me. I inquired about whether I could expect it to be in by Thursday (several days later for an overnight delivery). He said he would call me. I made four round trips to the store and still no fix.

Additionally, I have not received a call from the customer service agent.

This seems fishy to me. How can a company survive with this type of customer service?

Kelly Stout

Terrible store, terrible policy. We have been making business purchases with this store for years.

We recently made an online purchase and received notes to pick up. I went to the store to pick up the purchase we paid for online, had to show ID, and was refused my order because the name did not match. Again, it is for a business. How is a business able to obtain an ID if it is not physically an individual?

The manager, Alec, lacks any customer service or people skills. He is absolutely rude and unprofessional. It is better to just order on Amazon than go into this store.

He is too busy texting on his phone to focus on proper customer service. This store will no longer have our business!

Calling about an item I purchased at $129.99, I was treated disrespectfully in a way that showed they could not care less about my question or the help needed. Never have I experienced such inefficient and discourteous service.

They lied when they put on a person they said was the store manager, Wil. When I called back a few minutes later to clarify, they said the manager was off that day. The next day I went to the store, asked for Wil (who said his last name was Smith), he said they were just probably having fun. What kind of manager is he?

Wil was totally belligerent, rude and obnoxious. I have happily shopped there for many years. When I told him that, he said the prior manager was in jail.

I can go on and on. The bottom line is that I need to find another store.

I Bought a green top lithium battery that was over $1000 with the charger that I was sold. Ive owned this for five or six months.

When I bought it, I told the store rep that I was buying it for my camper that I use a couple times a year and he said that they were great batteries and I would never have problem with it. I took the battery home and put it in my closet in my house and never used it. I took it out two weeks ago going to put it on my camper, but it wasnt putting out the power it was supposed too. I hooked up my multimeter to it and it reads output of 5 V instead of 13.8.

And they told me the battery has a five-year warranty, but because it sat in my closet for a few months, I was neglecting it and it voided the warranty. I am on the battery less than a year of a five-year warranty and the manager of the store in Easley South Carolina told me to kick rocks that there was nothing he could do about it. He couldnt get stuck with $1000 battery that didnt work.

I feel like Im the one thats getting stuck with something here completely taken advantage of the way, I told the sales rep the exact use case and how often the battery would be used prior to purchasing it and he told me that was definitely the battery for me and I have done exactly what I say and Im out $1000 because They did not give me correct information and will not stand by their own warranty. No one should ever have anything to do with a company that will treat their customer this way and take advantage of them like this