Batteries Plus Reviews

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New Reviewer
Purchased a car battery with 3 year guarantee. Three months after purchase, battery failed. Car -related causes were eliminated. I returned battery with receipt in hand. They refused to replace after putting the battery on their super dooper charger. Said the battery...
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8 comments
#1940318

Yes I agree, the worst warranty in the industry!!!!

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ID
#1629281 Review #1629281 is a subjective opinion of poster.
Location
Asheville City, North Carolina
Product
Duracell Car Battery
Cons
  • Fraudulent warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Customer Service

Update by user Sep 09, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Sep 09, 2021
Had an excellent experience at the Florence, SC store: Problem was with a key fob. Jamie ( sp) the manager did an excellent job in solving my problem: Very professional, and knowledgeable. Batteries and Bulbs is quite fortunate to have her as a manager
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Resolved
ID
#2856405 Review #2856405 is a subjective opinion of poster.
Location
Florence, South Carolina
Pros
  • Guess it depends on who is helping you
Preferred solution
problem was solved
New Reviewer

Unethical practice

Trying to give me a year old battery for a warranty exchange and the district manager approved the "unethical practice "give me a battery from last year when they should have gave me a battery with 6/21 for Warranty their shoddy and borderline being fraud passing off other batteries that are Not New to other customers for warranty calls are taking a business loss!!!????? Corp.needs follow up.!!!!

User's recommendation: Go some where you can trust Honest Service.

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ID
#2690905 Review #2690905 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Cons
  • Managers poor attitude
  • Warranty claims old battery replacements
Preferred solution
Apology
New Reviewer

Customer complaint

bad service from chantilly va. incompetent staff. son 2 occasions then manager told me not to deal with them again. This is despite using you since 2007. I'm really disgusted with the way I was spoken too. all I wanted was a battery check and a new battery
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1 comment
#2028679

Go elsewhere... What's the problem?

ID
#2644371 Review #2644371 is a subjective opinion of poster.
Location
Sully, Virginia
Preferred solution
Let the company propose a solution
I bought 4 AGM 12V batteries for my Motorhome at a cost upwards of $1000 in July of 2016. At that time, the manager cited all the Benifits for purchasing these expensive batteries and for giving me a 60 month full replacement warranty. Story short and now that they...
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ID
#2629762 Review #2629762 is a subjective opinion of poster.
Location
Bonita Springs, Florida

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Verified Reviewer
New Reviewer
I purchasdoed this battery on 2/5/2019 from Batteries Plus. I had had problems with it not keeping a charge, but because of the extreme cold weather and not getting out because of the cold weather, I attributed it to that. Well a week ago it would not start. I took it...
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ID
#2595516 Review #2595516 is a subjective opinion of poster.
Location
Ballwin, Missouri
Product
Batteries Plus Battery
Pros
  • Had always been helpful in past
Loss
$140
Preferred solution
Price reduction
New Reviewer

Warranty

3 week old battrry tested bad on two different digital load meters and yet they require a 24 hour wait time to test the battery. I just bought another battery because I didnt want to leave my equipment in the middle of a field. It will be the last one I purchase from batteries plus
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ID
#2593140 Review #2593140 is a subjective opinion of poster.
Location
Burlington, North Carolina
Product
Batteries Plus Battery
Pros
  • No customer service
Cons
  • Poor customer appreciation
Loss
$60
Preferred solution
Full refund
New Reviewer

Promised a battery for coputer and a week later still not in

Went to store to get a battery for my dell notebook and they said they would have to order the battery, no problem because they promised they would call by tuesday of the next. Tuesday of the next week comes and no call, so before the store closed I called. they said it had not come in by their delivery truck. So I waited until Friday and then called again. This time the man that answered gave me a flip answer that the delivery truck had not been there and I asked how often the truck made deliveries. The man, who said he was a manager, gave me a run around answerbe delivered. Manager

User's recommendation: Beware of the beechmont ave store.

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ID
#2588252 Review #2588252 is a subjective opinion of poster.
Location
Anderson, Ohio
Preferred solution
Deliver product or service ordered
New Reviewer
Hi there, My name is John Medaglia I recently had to replace my battery SLI47AGM/DUR-9A47 due to a cell/defect I was given a replacement under the warranty at no charge. I want to thank you for this, however after replacing the battery I was informed by the sells...
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ID
#2520443 Review #2520443 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

CUSTOMER SERVICE

I ordered a Dyson battery for my vac. It was the wrong one, I emailed them FOUR times, no response. I am done with them, I should have read the reviews before I ordered, but I didn't. I am out 32.00 and will never deal with them again.

User's recommendation: Stay away. They do not respond to problems!!

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ID
#2495700 Review #2495700 is a subjective opinion of poster.
Location
Saint John, Indiana
Loss
$32
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad sarvice

Needed two batteries for a hoverround have used batteries plus be for taken the scooter in before they would test the batteries and if i needed new one's they put them on i think i need new batteries again went in this morning aroud 10:30 and the man i talk to said i would have to take the batteries off and bring them in i am 63 om oxygen and can"t do it myself.he just seem like he did not won't to do so i told him i would take it some were else i i won't step foot back in batteries plus

User's recommendation: dont shop at batteries plus.

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ID
#2494134 Review #2494134 is a subjective opinion of poster.
Location
Sherman, Texas
Preferred solution
better service

I called regarding no people in the store during operational hours today.

Batteries Plus - I called regarding no people in the store during operational hours today.
I went to their store near miami lakes Florida. I needed to buy soke batteries for my camera. When I got there the lights were on, and it look like it was open. Since it was 4 hours before the posted closing time, I expected that they would be open. To my amazement they were actually closed. The only way I could determine that was they had attached a very small note on the glass of the story. When I discovered that I checked the internet to confirm what time they should have closed. I wa very surprised to find that they actually stated that they were still open. That why I basically call to complain about that.

User's recommendation: Call before going there.

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ID
#2492102 Review #2492102 is a subjective opinion of poster.
Location
Hialeah, Florida

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Verified Reviewer
New Reviewer

No service

I went to the Merritt Island, Fl. store #760 for a replacement key fob for my Honda Element. I showed him the old key fob (missing the back of the unit and the battery). Store clerk, David Spencer told me that they would have to order one because that it was not in stock. I left and returned abount 10 days later to retrieve the new key fob. When I got to the counter another clek served me and after a while told me that they could not program my new key fob because the old one would not work! I wasted time and travel and had to look elsewhere for a new key fob. Batteries plus bulbs will not be my first choice in the future. Very disappointed.
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ID
#2459038 Review #2459038 is a subjective opinion of poster.
Location
Merritt Island, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Deceptive service on Defective battery

Purchased an Extreme battery for vehicle. It would not hold a charge after 8 months. Attempted to return or replace but denied. Charged and reinstalled but failed to perform. Returned again and told it was fine. I think they falsified tests to avoid return.

User's recommendation: Avoid Extreme battery brand.

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ID
#2451439 Review #2451439 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Batteries Plus Battery
Pros
  • Attentive staff
Cons
  • Service refusals
Loss
$89
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service at the Range Line Rd., Carmel, IN store

Poor customer service at the Range Line Rd., Carmel, IN store. I inquired about purchasing a battery and having it installed in my 2015 Dodge Challenger. They told me that it was too technical to install it. You can YouTube it and see that it has one safety strap that goes around the top of the battery and one hold down clamps holding the battery into position in the trunk of the car . I normally would install this myself except I just had surgery and cant lift the weight of the battery. I dont believe its a technical issue I believe its a technician issue that was too lazy to change the battery.

User's recommendation: Stay away from batteries plus on Rangeline Rd., Carmel, IN their technicians are too lazy to change a battery but are quite willing to sell you one for your car.

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ID
#2443944 Review #2443944 is a subjective opinion of poster.
Product
Batteries Plus Battery
Pros
  • There are no pros only cons
Cons
  • Carmel indiana rangeline road location technicians are lazy
Loss
$36
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Upset with a store located near my location

I called a local store to get a price quote and to see if they would install the battery. They gave me the price quote and when asked about installation the guy had to check I have a 2015 dodge challenger batteries in the trunk there is one hole down strap that wraps around the battery and one hold down clamp that holds the battery in place they told me that it was over their head and could not and was not allowed to change that battery. Is this common practice of batteries plus nowadays in the past I have bought all my battery from batteries plus and never had this is an issue or is this just a store and an employee that did not want to mess with changing a battery
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ID
#2443926 Review #2443926 is a subjective opinion of poster.
Product
Batteries Plus Battery
Pros
  • Excellent customer service
Loss
$39
Preferred solution
Apology

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