I dropped off my son's iPhone 5S for repair of a cracked screen, having made an online appointment with a $10 discount. After returning an hour later, I was told the phone had 'major problems' and that it couldn't be charged and would cost a lot to fix, maybe more than it was worth.
I informed the staff that was untrue, my having verified its operation...I have a Masters in Electrical Engineering and a Masters in Mechanical Engineering and I am a Fellow of the Advanced Study program at MIT...I am also a research scientist regularly a PI on government research...so...they backed off on that, admitting later they broke a solder joint and to come back in two days...I stated if I was going to wait, add a battery. In two days I get the phone back, but no battery replacement and was charged more and not given my $10 discount-reason?
They said the phone was not a 5S...it is...in any event, the price for screen repair on a 5C and 5S is the same, and the 5 less, so why the extra charge? I'll never go back...
Product or Service Mentioned: Batteries Plus Cell Phone Repair.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Price reduction.
I liked: Store layout and inventory.
I didn't like: Service technicians.