Batteries Plus
Reviews and Complaints
Key Fob
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Verified Reviewer | Beaumont, TexasComplaint for store 207
I took in my cell phone (Black Samsung S21 Ultra) on 04Nov21 To Batteries + Bulbs (4105 Dowlen Rd Unit J, Beaumont, TX 77706) to have the front cracked screen replaced. They stated that they did have one available in stock.
I dropped off my phone towards the end of the day.
When I returned to pick it up there were issues with the warranty not working with their system because it was only authorized to do the front screen and this cell's screens comes integrated with the side bezel or frame. I basically paid out of my pocket to get the phone fixed and waited for the repair. Once it was completed and handed to me, to my surprise it was replaced with a different part number or color (silver) instead of original black color.
I went in on 11Nov21 to have my original parts or screen restored since they stated that they could not order the original black part needed. When I returned to pick up my phone "another surprise" they said that they did not have my original battery because they had sent it out to be destroyed because it could blow up.......which me being a tech guy didn't make sense and they said that there was nothing they could do.
I asked them to remove the batterie from the silver case they had just switched and put it in my phone and they said they couldn't because it was all one piece which is a lie. They basically didn't want to loose money by giving me a new batterie and of course make money by probably selling my original battery to someone else.
I went in to another shop the same day and had my cracked screen fixed and purchased another battery for my phone since they are separate parts and can be replaced.
I called the shop today 12Nov21 to see about being reimbursed for my battery since it was still a new battery and they didn't return my phone to the original state of when I took it to them. The manager now said that he would look for my battery and put it in my phone which it is not acceptable now since I already paid for another battery from the other shop and they would not accept returns which is understandable.
If he would of stated to me that they had to look for my battery, I would of waited but they lied and said that the battery was sent out to be destroyed because it was dangerous. I wasn't born yesterday, I've been doing pc repairs for over 30 years and dangerous is when I was in the military working with 120mm rounds for our tanks........that is dangerous, not a freaking cell phone battery.
So now I'm looking on how to file a complaint because they do not want to refund the cost of the battery they kept.
- There are no pros only cons
- Services and price
Preferred solution: refund of my out of pocket cost for a battery they did not return to me.
User's recommendation: Double check they do have the correct part number in person before moving forward with a repair.
To say that the owners of this establishment are true to their word and stand by the store and customers very professional and prompt a pleasure to work out the details
User's recommendation: High
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakeville, MinnesotaBad battery
Preferred solution: Full refund
User's recommendation: Go someplace else to buy a battery
A gentleman in your employ saved us $70.00
Preferred solution: I got it, Thank you Sir or Madame.( Sorry I am having trouble finding a respectful synonym for Madame. )
User's recommendation: I need honesty in those I do business with. Thank You.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad interaction with an employee
Preferred solution: Let the company propose a solution
User's recommendation: Do not ask this guy for help
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Verified Reviewer | Florence, South CarolinaResolved: Customer Service
Company fixed the issue and I have been provided with product or service ordered.
- Guess it depends on who is helping you
Preferred solution: problem was solved
Unethical practice
- Warranty claims old battery replacements
- Managers poor attitude
Preferred solution: Apology
User's recommendation: Go some where you can trust Honest Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ballwin, MissouriPoor customer service. And cheating customers
I purchasdoed this battery on 2/5/2019 from Batteries Plus. I had had problems with it not keeping a charge, but because of the extreme cold weather and not getting out because of the cold weather, I attributed it to that.
Well a week ago it would not start. I took it my car repair place. They told me the battery was no good and noted that it was still under warrenty. I told them I would take it back to Batteries Plus to get it taken care of.
On the bill it shows "full warrenty until 2/5/2022. Well that's not the case. I needed to take my car up their they would take it out of the car and test it for up to 48 hours to check the voltage. If it was below a certain voltage the warrenty was null and void.
I have never heard of this. This was not specified on their receipt. I discussed this with them but got no where.
I will not be buying a duracell car bathere again nor ever setting foot in Batteries Plus. Also the battery was a 2018 battery son it was already a year old.
- Had always been helpful in past
Preferred solution: Price reduction
User's recommendation: Do not go to Batteries Plus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sully, VirginiaCustomer complaint
Preferred solution: Let the company propose a solution
I called regarding no people in the store during operational hours today.
User's recommendation: Call before going there.
Bonita Springs FL store will not honor my battery warranty
I bought 4 AGM 12V batteries for my Motorhome at a cost upwards of $1000 in July of 2016.
At that time, the manager cited all the Benifits for purchasing these expensive batteries and for giving me a 60 month full replacement warranty.
Story short and now that they need replaced, the present manager Chad has came up with every excuse possible for not honoring this written agreement and for basically saying that this past manager didn't know what he was doing by giving me that warranty.
He then gave me his District Manager's email address of marc.pfister@***.com and I've yet to hear back from him. In fact, I don't expect to, which again doesn't look well for your company.
As you well know, this wouldn't fly in any court of law and I would expect a company of your size to make this good.
After all, it's not worth all the bad publicity that will be forthcoming and considering what you spend on advertising alone. I do hope this can be resolved before taking any further action.
User's recommendation: Stay far away from this business!
Promised a battery for coputer and a week later still not in
Preferred solution: Deliver product or service ordered
User's recommendation: Beware of the beechmont ave store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, South CarolinaDefective Battery: Xtreme AGM 14B-BS Powersport Battery
- Apparently good service
- Adept at avoiding support of warranties
User's recommendation: Don't expect real support after purchase. They sound professional but will avoid solving the problem.
Warranty
- No customer service
- Poor customer appreciation
Preferred solution: Full refund
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