Product: Batteries Plus Cell Phone Repair Clear all filters (16 of 16 reviews match)
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Batteries Plus - Extremely rude

1.8
Details
I come to replace battery in my telephone. Never in my 30 years in America I was treated so rude. It was 10/2/2019 in Saugus, MA store.
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Review
#1676576 Review #1676576 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Cons
  • Rude workers
  • Arrogant staff
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Battery Return
2.0
Details
Went to Batteries + Bulbs. Asked if they had a battery for a S6 Samsung phone. They said yes. But stated that they only replace the battery in the phone for a horrendous price of $69.00! Highway robbery for a 10 minute job! Purchased OEM battery for $10 off of E-bay.
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2 comments
Anonymous
#1744186

You're complaining about a cost that you didn't even pay? Are you bored? I had no issued paying for the convenience of having them replace my phones battery.

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Review
#1571235 Review #1571235 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
Pricing issue
Tags
  • Battery Sale
I took my wife's cell for in for the replacement of a battery so I was told. I was also told that I could pick it up around 1:30p.m. on 6/17/2019. I went back to the store in altamonte springs at 3:30 p.m. on 6/17/2019. I was then told that the battery that was...
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1 comment
Anonymous
#1703965

They didn’t sell you the bad battery. They went out of their way to drive to another location to retrieve a replacement which in my book is going above and beyond.

They could’ve thrown your old battery back in your phone and sent you on your way but they took the time to make it right and make sure you had a good battery and working phone.

There’s always a chance of getting a defective item no matter what it is. It’s people like you that make retail salespersons lives ***

Review
#1561594 Review #1561594 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Phone itself was working fine other than the battery would run down pretty fast and she had some cracks in the screen. Other than that the phone operated flawlessly. No problems with touch screen at all. They replaced her screen and battery, had her check immediately...
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Review
#1289026 Review #1289026 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
Bad quality
1.0
Details
DO NOT try to replace an iPhone screen with this company! They broke my phone and Apple told me it was irreparable. My experience went like this: I took my phone in to replace the screen, and I let them know that I was was skeptical of an aftermarket screen as I have...
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Review
#1280157 Review #1280157 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
1.0
Details
We dropped a Samsung S8+ cell phone on the patio. The screen cracked and went brow and the rear cover cracked. After calling around I selected Batteries + Bulbs at 9630 University Blvd., Charlotte NC 28213 to do the repair. I spent $325 having the front display and...
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Review
#1269455 Review #1269455 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Pros
  • Fixed the screen problem
Cons
  • Caused a camera problem
Reason of review
Poor customer service
Loss
$100
Preferred solution
I want the camera fixed.
Tags
  • Batteries Plus Repair Service
1.9
Details
They repaired screen on Iphone and were supposed to place screen protector on it as well and charged for. Then screen breaks and Apple says there is no screen protector on it. Going back to Batteries Plus talking to Millie and "Device repair Manager" SCOTT JONES and...
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1 comment
zbeas
#1416199

what?? Scotty what up ?

Review
#1165799 Review #1165799 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
store won't make their mistake right and rude Scott Jones.
Loss
$150
Preferred solution
store should relace screen for free and give me my already paid screen protector since screen would have been fine if Batteries Plus would have put the paid for screen protector on.
Tags
  • Iphone 6 Screen Repair
1.9
Details
I wish I had taken the time to wait at the apple store. Not worth the $10-$20 you will save. Got phone screen fixed on Sunday... It broke again on Wednesday. It was not dropped or bumped. The original screen was ran over by a school bus and still worked for 6 months...
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Review
#1128798 Review #1128798 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
Bad quality
1.0
Details
I brought in my cell phone which had a crack in the screen. The tech checked out the phone to be sure nothing else was wrong... and there wasn't! He filled out the paperwork, took my phone and said come back in 1 hour. ( I had mad an apt.). Came back and after waiting...
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Review
#1105793 Review #1105793 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Cons
  • This service or being lied to
Reason of review
Poor customer service
Loss
$139
Preferred solution
Let the company propose a solution

Contact Batteries Plus Customer Service

Mailing Address:
Batteries Plus LLC.
925 Walnut Ridge Drive
Hartland, Wisconsin 53029
United States
Phone:
(800) 677-8278
All Batteries Plus Contacts

Batteries Plus - Poor In-Store Experience

I made an appointment to have my iPhone screen repaired after malfunctioning from another BatteriesPlus store repairing my screen less than a month ago. I made an online appointment, with my description, and showed up with my phone and receipt from previous transaction and repair. The less than helpful staff took a look at my phone, walked in back, then came up and said I would have to go to the original store I had it repaired at last month to have it fixed. After calling the main contact line for corporate it was clear that my phone could have been repaired at the Menomonee Falls store, but the employee obviously did not feel the urge to work. Two other employees also heard this conversation and did nothing. I will be filing complaints about this whole experience and service.
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Review
#1091354 Review #1091354 is a subjective opinion of poster.
Service
Batteries Plus Cell Phone Repair
Reason of review
Poor customer service