Batteries Plus
Reviews and Complaints
Battery replaced, now watch doesn't work
I took my watch into the Batteries Plus location in North Fayette, PA (Western suburbs of Pittsburgh) in February 2013. They replaced the battery for $7.99 (w/tax). Now the backlight feature doesn't work. Nor do the buttons that I need to set the date/time/alarms on the watch. It is useless now.
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Toxic Customer Service, stepped across the line towards outright bullying
Bottom line - My investment, fuel costs to travel to the store from one city to the next.
Over two weeks ago I stopped in buy two separate cellular phone batteries.
I requested (did not buy) one of the batteries, which was not in their inventory.
The battery was going to be sent in from an other store. I was told by one of the five persons I dealt with, I'd have to wait a few days & I'd get a call when it arrived. The customer service issues started there. "James" called me the day the battery came in.
I drive more than 14 miles to get to the store. No biggie, since I worked it, as I had the first day, to take care of other errands while I was out that way. However, when I got to the store the battery was not in. So, James, who thought it was a good joke to not just lie to a customer, me, but waste my time saying the item I requested was now in.
Fast forward to Wednesday, when some older(yes I'm being an agist, due to his obvious behavior toward me as a younger person his actions could not be taken for anything else but. Since I was younger, I was ignorant by default- usually the prejudicial attitude of bigots.) Cut to the end - just a little more civil conduct & consideration or pride in the performance of one's job really is an intangible that goes a long way. Like, just "do your job." All the other stuff makes you uncool.
Don't be another number bro. Getting a battery from an establishment shouldn't take three weeks, topped with unhappy service from overweight workers
Bad Service
Energizer Procells leak way too much!
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Verified Reviewer | Anderson, IndianaBad Oldsmobile Battery
I'm trying to reply to comments but for some reason can't. Anyway, here's what my invoice says:
To sum things up here is what my invoice says from my mechanic:
"Check car for not start. Found red wire ran from starter to fuse box melted through the battery. "The battery and starter will need to be replaced due to someone breaking the starter lead lug off. Battery will need to be replaced due to wire melting *** in side of battery."
They said the alternator was fine, and that the battery was bad. So I assumed it was Batteries Plus, because my car was fine before then. For those who don't think I know what I'm talking about, I did look it up on google and the battery CAN cause a starter to go bad due to some FAULTY wiring which is what sounded like it happened. Plus, please read the post carefully before second guessing me. I was SHOCKED that they would not take the battery back because it was slightly used and was the cause of the car going bad. Not because I had to return the battery.
My mechanic is rated very well in my area and they are NOT to blame. My car as been working fine since they fix it so I wish people would take the time to understand the post or ask questions before assuming things :x :roll
If your battery goes bad, they hold it for 24 hrs for testing before they replace it !
One Month And One Day
Sorry battery core return policy
I bought a battery for my Harley at the Cleveland Tn store. We live about an hour away.
I was told that all I needed to do was to return my old battery and I would be refunded the core. The core charge was only 7.00 so no big deal. My wife took my battery core back to the Cleveland Tn store and was told she could not return it because she did not have my credit card on which the battery was purchased. I was told that my transaction was on the computer and was never told that my credit card had to be present to get my 7.00 back.
When I worked at a retail store a few years back and a customer was not informed of the policy of what all was needed on a return, I took care of the customer. I have told many of my friends about this and most of them said they would not want to deal with a business like that. It was only 7.00. It will cost us that to drive back down there which I am not going to do.
I would rather pay more money and get better customer service which is what I will do from now on. Take my 7.00 and buy you some lunch.
Unprofessional Service
Batteries Plus - Bad Business
Terrible batteries, terrible service
Batteries Plus in West Allis doesnt honor warranty.
Anonymous
Refund Policy / knowing product
"Batteries Plus" REFUSES TO ACCEPT DEFECTIVE LAP TOP BATTERY
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This is a commonly overlooked installation problem. Sometimes on digital watches, the entire "movement" lifts out and the tabs that are pressed by the buttons will sit just above buttons rather than behind them.
It is a quick and simple fix, but easily missed until you go to set it. All that needs to be done is to reopen the watch and press the tabs in manually one by one until they all sit where they belong.
Tell them to check and see if there is another battery in the watch that runs the backlight. If there is not, the watch was probably messed up before you brought it in.
I work at a jewelry shop and when changing a watch battery, there is little to no risk of damaging the watch unless you have no common sense and slam the watch around or something that would damage the insides of the watch. Changing the battery is simple. Pop battery out, install new battery. Some watches require you to short the AC pad against the positive terminal on the battery for a few seconds to reset it.
I would take it back and have them check the two things I suggested. Hope this helps.