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1.0

Back in March 2016 I walked into Batteries Plus #338 on 6680 W Bell Rd Suite A Glendale, AZ 85308 and had great service but today, April 17, 2016 I had a horrible service so I will never recommend this place to my friends ever. I walked in today and saw 2 clerks.

One skinny and one fat with a mustache. I told the fat one what I needed and he told me it will cost $8.99 plus tax. I handed him my watch and he went to replace the battery but I also said to him," last time I came it was only $5.00" then the fat one say," oh, that was probably when we had a special deal". I was not happy with price but I still needed my watch fixed so I waited.

Then he comes back, hands me my watch, and I paid for it. Back in March the clerk told me I had to wait until midnight for it to reset but today the fat one didn't say anything so I asked him if I needed to wait. He the fat one looks at me funny and tells me,"no" so I then said,"well, one of your guys said that last time". The fat one then says,"not anyone here" and then takes my watch to adjust the time.

He definitely does not know customer service and he never even said 'thank you' or ' I'm sorry'. I will never ever go to this store EVER and will tell all my friends never to go here.

By the way, the clerks initials I see on the receipt is DS. Definitely no JDPower for this company.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

Location: Phoenix, Arizona

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Guest

Well based off your description of the employees, I will take what you say with a grain of salt. Why should the employee know how your watch functions.

It's their job to replace the battery, which they did. If your not happy with the price then go somewhere else, or maybe learn to install your own battery.

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