1.3
  • Happy handling of my complaint2 votes
  • Glad to have my business2 votes
  • Took my visa as proof of purchase2 votes
  • Managers attitude4 votes
  • Tristans handling of my warranty3 votes
  • Would not use visa as proof of pur2 votes
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  • 1 day ago
  • Appliances and Electronics
  • Los Angeles, California
  • 6
  • REVIEW RATING 3/5

Warning, they do not have a 3 year warranty on their batteries, in reality. I tried to return a $230 Yellow top Optima battery that left me stranded that was 2 years and 10 months old. One store said they had to keep it 12 hrs to test it, the store at South Eastern ave in Las Vegas, NV would not replace it saying it just needed charging, well Mr. Obvious would not listen to me telling him I did... Read more

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  • Jan 21
  • Laptops and Tablets
  • Oklahoma City, Oklahoma
  • Ipad
  • 9
  • REVIEW RATING 4/5

I took my iPad into the store and asked them replace it. When I got the iPad home, I noticed that the touch of the screen was off. I returned the iPad to the store within the allotted warranty period and asked them to fix it. They took the iPad and said that they could fix it. They had the iPad for approximately three weeks and when they returned it, they said they were not able to repair it. By... Read more

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  • Jan 21
  • Appliances and Electronics
  • Boise, Idaho
  • Battery Pack
  • 5
  • REVIEW RATING 4/5

Bought 4 batteries from them for a rechargeable battery pack that was loosing power. Paid $39 for new batteries which came un-packaged when purchased. Within 1-hour I returned with the battery pack because I realized I did not have the expertise to install the batteries. They assured me that they did for an additional $15. When I got it back the battery pack was torn apart and they told me it... Read more

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  • Jan 07
  • Cellular Phone
  • Coral Springs, Florida
  • Iphone 4 Screen Replacement
  • 41
  • REVIEW RATING 4/5

I took my Iphone 4 to get a cracked screen replaced. The phone only lasted 1 month before it started to give me problems. Now after they kept it for one week to send to their main office it came back as unrepairable and although it came with a 6 month warranty now they want to make excuses for not refunding my money. Worst place to take your business. Now I have no phone and they kept my 90... Read more

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  • Jan 06
  • Appliances and Electronics
  • Topeka, Kansas
  • Iphone 5 Battery
  • 24
  • REVIEW RATING 3/5

Strung along over 5 weeks regarding an iPhone 5 battery and was given wrong information about when it would arrive and was told I would be called. Never called, and when I called to find out what was going on was told a different story and asked for my name again. I gave my name several times - obvious they never wrote it down any of the times. The last time I asked how they could continue to... Read more

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  • Jan 06
  • Service Centers and Customer Services
  • Seattle, Washington
  • Samlex Sam-250-12
  • 27
  • REVIEW RATING 4/5

One other comment about my terrible experience with the store manager, Tristan, at the Northgate Batteres Plus Bulbs store. As bad as Tristan was, I want to emphasize that he was not acting alone, he called the owner of the franchise several times to confer with him regarding how he should handle my defective merchandise return, and it was not Tristan alone, but also the owner of the franchise... Read more

Was this review helpful? 0 0

Very poor customer service. Was strung along for over a month regarding an iPhone 5 battery - left my name 5 times and was repeatedly told I would get a call when it came in. 5 weeks later I called again and was told the battery was back ordered and asked for my name and number. What? Again? Really? Add comment

  • Jan 03
  • Service Centers and Customer Services
  • Seattle, Washington
  • Batteries Plus Bulbs
  • 42
  • REVIEW RATING 5/5

You will find my complaint made earlier about Batt plus Bulbs Northgate wanting to charge a 25% restocking fee for returned defective merchandise! Well - - - now I am a lot smarter, and I thought I would share my new knowledge with you: After the "episode" and "disappointment", and since the Northgate store which wanted a restocking fee for a returned unit that was defective, and since the... Read more

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  • Jan 03
  • Appliances and Electronics
  • Seattle, Washington
  • Power Inverter
  • 21
  • REVIEW RATING 4/5

After testing a unit I purchased they said they didn't have another to exchange in the store, and would accept it back but only if I agreed to pay a RESTOCKING FEE of 25%!!! This was absurd, since the unit came with a 1 year warranty and I had found it to be defective after owning it only for 1 month - from November 28, 2014 until December 26th, 2014. I told him a restocking fee was absurd,... Read more

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  • Dec 27, 2014
  • Appliances and Electronics
  • Jupiter, Florida
  • Ipad 2 Battery
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

Spoke to employee in store late afternoon on December 24th, to ask if they had a battery for my IPad 2. Was told they did. Brought IPad in the 26th of December at 10 a.m. Told my IPad would be ready in approximately 4-5 hours. Next, received a phone call that they did not have a battery in the store, but they would have one from another Batteries Plus by afternoon. That same day, in the... Read more

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