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  • Customers like
    • Polite clerk 2
    • Took my visa as proof of purchase 2
    • Variety of items 2
  • Customers don't like
    • Managers attitude 13
    • Service 4
    • Tristans handling of my warranty 3

To Whom it may concern - Recently I had a Black and Decker Pivot Vac, (18volt), batteries replaced by your store in Port Orange, Florida at a cost of $63.89. Upon arrival I asked if the chargers I had brought in worked, if not, there was no reason to replace the batteries, no? (I mentioned this when leaving same also). Your service tech told me he never checked them but would then and there -... Read more

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I bought a bluetooth wireless speaker 16 days ago. The speaker did not work like it did in the store. My cell phone was louder. I tried different locations and decided it wasn't for me. Due to my hectic schedule, I didn't get back to the store within 14 days. 16 days was when I tried to return it. The store manager refused the refund because it was 16 days and the item had a few scratches. ... Read more

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Purchased two batteries for fobs and was charged almost double. the salesperson said they charge labor to put the battery in, but that was not disclosed until the price was questioned at checkout. The salesperson said it is the owners policy, so we could be as mad as we wanted to be at him, it wasn't his fault. WRONG, he should have stated that there would be a charge to have them installed... Read more

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In June me of 2015 I purchased two 6 volt batteries to use in my motor home. These were recommended by the store salesman. 7 months later after having problems with the batteries not holding charge, I returned them to the store (1 year warrantee). I was told that they would try and charge them and if they were deemed bad the problem would be resolved because they were warranted. 24 hours later... Read more

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The *** at batteries plus told me the reason my "lifetime" battery had quit working was because my watch was "Old" - I've been putting batteries in it for ten years and it never lost a second, ever. He replaced the battery after some more grumbling and told me it probably wouldn't very well and - he was right! He had jammed something inside so the calendar display was stuck. These guys are... Read more

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Bought a car batter month latter it was no good. Went back could not get my money. After I had to buy a new one just to get back home. I even ask for store credit. Want even give me that. Ask for supervisor want even give me his number tell me he was not there tell me to call 1-800- number just not right businesses like this is bad for America Add comment

On 1/9/2016, I took a broken iPhone to Batteries Plus located at 790 Skymarks Drive, Jacksonville, Florida. The screen was shattered. Within minutes of dropping the phone off, I called and asked them to hold off on repairing the phone until my fiance' could contact AT&T. They had already disassembled the phone but had not installed the new components, and they agreed to wait. I told them that... Read more

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I went to batteries plus store in johns creek, GA to test a battery and see if I need a new one. 2 employees there starring at their phones told me they didn't have the tester!!! Don't call yourself a battery expert store if you can't do the basic service. You lost a customer, I was ready to buy a new battery of the battery failed the test. Add comment

purchased 4 light bulbs from online.soon as I plugged in bulb it shorted out.called company told me to ship bulb back to them and created label to ship free back to them.contacted them after 2 1/2 wks. later about refund.no answer emailed second time finally answered me. over 3 1/2 wks. later get conformation on return of $2.50??? wrong called company should have been for $6.49 !! then tells me... Read more

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I was told that the batteries purchased for my scooter would be warranted for 2yrs, they are taking no charge & rep tells me I have let them sit too long & to purchase new ones!!! Thus is after I purchased new batteries in the last year as well as a new charging cable & spent over $350.... What a disappointment!!! Read more

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